We are committed to providing our customers with exceptional products and services. In order to maintain the quality and integrity of our products, we have established the following return policy for unopened Steam Machines: 1. Eligibility: - Only unopened Steam Machines are eligible for returns. - The product must be in its original packaging, undamaged, with all accessories and documentation included. 2. Timeframe: - You may request a return within 14 days from the date of purchase. - Beyond this timeframe, returns will not be accepted. 3. Return Process: To initiate a return, please follow these steps: - Contact our customer support team via email steamtech.pro@hotmail.com or phone 1 (877) 889-4649 to inform us about your intent to return an unopened Steam Machine. - Provide your order details and reason for the return request. -Refund process time, allow for 7 business days to process the refund. 4. Shipping and Handling Charges: - Customer is responsible for return shipping cost. Please note that shipping charges incurred during the initial purchase will not be refunded unless there was an error on our part.
5. Refund Process: Once we receive the returned unopened Steam Machine and verify its condition meets our eligibility criteria, we will initiate your refund using the same payment method used during purchase. 6. Exclusions: Our return policy does not apply in the following cases: - Opened or used Steam Machines - Damaged or modified products - Missing accessories or documentation 7. Limited Warranty Service: If you encounter any issues with your new unopened Steam Machine within 1 year from the date of purchase, please contact us immediately so that we can provide you with warranty service options. Please carefully review this Return Policy before making a purchase decision. By proceeding with a purchase, you agree to comply with these terms outlined above. If you have any further questions regarding our Return Policy or need assistance initiating a return for an unopened Steam Machine, please do not hesitate to contact our customer support team.
